Refund policy

If the authority rejects your application with a photo you bought from us, we refund the full price ($5.99 or the amount you paid in your currency, including tax). You can ask for the refund within 90 days of the purchase. You do not need to return anything.

• Fill in the form below with the email address we should answer to.
• Enter the transaction ID from the receipt that Paddle sent you by email. It starts with txn_.
• Tell us in a few words what the authority said about the photo.
• Attach a screenshot of the rejection letter if you have one.

We check the request and answer by email. If none of the exceptions below applies, we approve the request. Paddle then refunds the money to the payment method you used. Banks usually need 5 to 10 business days to show it.

We refund every rejection of your application by the authority, except in these cases:

• you chose a different document than the one you applied for
• you changed the file after downloading it, or printed it at the wrong size
• the photo is older than the authority allows
• the authority rejected the application for reasons other than the photo (for example missing documents or unpaid fees)

There are no other exceptions.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle also pays out all refunds. The Paddle refund policy covers requests within 14 days; our refund for rejected applications applies for 90 days and we arrange it with Paddle for you. For any other question about a charge, for example one you do not recognise, you can contact Paddle at paddle.net. Questions about this policy can go to our contact form. This refund applies in addition to your statutory rights. Consumers in the EU can withdraw from the purchase with the withdrawal button in the Paddle customer portal; when the right of withdrawal ends is described in our terms.

We use the details of your request only to decide on the refund and to answer you. We delete the image as soon as we have decided. Details are in the privacy policy.